How can we help?

VERA currently provides delivery within the United Arab Emirates. Contact the team before ordering if your address is in the Western Region or a border area, because a different arrangement may be needed.

The current guidance is typically 24–48 hours. Timing can vary with the destination and the arrangements confirmed for the order.

The stated delivery fee is AED 20–30 depending on the area. VERA does not currently publish a free-delivery offer.

Yes. Minimum order: 3 items. Quantities across different products count toward the minimum.

Those destinations may need special arrangements. Contact VERA with the full destination before placing the order so timing and charges can be confirmed.

Use WhatsApp at +971 55 568 5303 or email vera@verageneraltrading.info. Include the order number and a concise description of the request.

The stated return period is 3–7 days. Contact VERA promptly so eligibility can be checked against the purchase date and product condition.

The package must remain securely closed, unopened, unused, and undamaged. The original or electronic invoice is required.

Contact VERA promptly with the order number, a description, and clear supporting photos where appropriate. Keep the product and packaging until the team responds.

Contact VERA promptly and do not open or use the product. Provide the order number and a photo of the item received so the team can review the case.

The current policy does not publish one rule for every case. Contact VERA before sending a product back so responsibility and the return method can be confirmed.

A fixed refund-processing time is not currently published. VERA will confirm the next steps after the returned product and eligibility are reviewed.

Eau de Parfum is a commonly used fragrance-format description. Industry usage varies, so the term alone does not guarantee a fixed concentration or a specific wear time.

Velora and Olyen are each sold as Eau de Parfum in an 80 ml format.

Keep the bottle upright in a stable, dry indoor place away from direct sunlight, strong heat, and repeated temperature swings. The original box can provide useful protection from light and knocks.

It is better not to. Car interiors can experience strong heat and rapid temperature changes, so a stable indoor storage place is the safer care choice.

Visit the VERA Fragrance collection for the verified format, size, price, availability, packaging, and product imagery for each fragrance.

It is a 700 ml 2-in-1 Sanitizer & Insect Repellent in the VERA Home collection.

The current product is supplied in a 700 ml format.

Read the instructions, warnings, and surface guidance printed on the product label before use. Contact VERA if any instruction is unclear; the website does not replace the label.

Keep them in their original packaging and follow the label’s storage directions. Avoid inappropriate heat or exposure and keep products in a secure place away from children.

Do not mix products unless the usage instructions explicitly permit it. Always follow the guidance on the packaging.

The storefront uses the current VERA product records, product packaging, and confirmed business information. When the label contains more specific use or safety instructions, the label takes priority.

Yes. Original packaging keeps product identity, instructions, and care information together and may be required when return eligibility is reviewed.

Confirm that the product and packaging match your order, then read the label, warnings, intended-use information, and storage directions before use.

Call or use WhatsApp at +971 55 568 5303, or email vera@verageneraltrading.info.

Yes. VERA’s published WhatsApp number is +971 55 568 5303.

The published customer-contact email is vera@verageneraltrading.info.

Yes. Use the language control to move between the complete English and Arabic storefronts. Product, policy, FAQ, and Journal content are available in both languages.