Customer care
Shipping & delivery
Confirmed VERA delivery guidance for orders within the UAE.
Delivery timing
Commercial and home orders are typically delivered within 24–48 hours.
Minimum order
Minimum order: 3 items. Quantities across all products count toward the minimum.
Delivery fees
Delivery costs AED 20–30 depending on the area. Western Region and border-area deliveries may require special arrangements.
Delivery issues
If an order arrives damaged, incorrect, or incomplete, contact VERA promptly with the order number, a description, and supporting photos where appropriate.
CUSTOMER SERVICE
Frequently Asked Questions
Shipping questions
VERA currently provides delivery within the United Arab Emirates. Contact the team before ordering if your address is in the Western Region or a border area, because a different arrangement may be needed.
The current guidance is typically 24–48 hours. Timing can vary with the destination and the arrangements confirmed for the order.
The stated delivery fee is AED 20–30 depending on the area. VERA does not currently publish a free-delivery offer.
Yes. Minimum order: 3 items. Quantities across different products count toward the minimum.
Those destinations may need special arrangements. Contact VERA with the full destination before placing the order so timing and charges can be confirmed.