Customer care
Returns & refunds
Return eligibility depends on timing, product condition, and proof of purchase.
Return window
The stated return period is 3–7 days.
Required condition
The package must remain securely closed, unopened, unused, and undamaged.
Proof of purchase
The original or electronic invoice is required.
Exceptions
Opened or used products, damage caused by poor storage or after delivery, expired products, and requests outside the stated period are not eligible under the existing policy.
CUSTOMER SERVICE
Frequently Asked Questions
Returns questions
The stated return period is 3–7 days. Contact VERA promptly so eligibility can be checked against the purchase date and product condition.
The package must remain securely closed, unopened, unused, and undamaged. The original or electronic invoice is required.
Contact VERA promptly with the order number, a description, and clear supporting photos where appropriate. Keep the product and packaging until the team responds.
Contact VERA promptly and do not open or use the product. Provide the order number and a photo of the item received so the team can review the case.
The current policy does not publish one rule for every case. Contact VERA before sending a product back so responsibility and the return method can be confirmed.
A fixed refund-processing time is not currently published. VERA will confirm the next steps after the returned product and eligibility are reviewed.